Refund policy

Refund Policy

H Company ("we," "our," or "us") is dedicated to maintaining transparent and professional business practices. This Refund Policy establishes the terms and conditions governing refunds for transactions made through our platform or associated services. By completing a transaction or using our services, you acknowledge and agree to the terms set forth in this Refund Policy and the Merchant Agreement.

We reserve the right to amend this policy at any time without prior notice. Customers are encouraged to review this Refund Policy regularly to stay informed of any updates.

Non-Refundable Deposits

All deposits paid through our platform or any other authorized payment channel are final and non-refundable. These payments secure your requested vehicle or service and cover administrative and logistical costs associated with processing your transaction. As such, once a deposit is submitted, no refunds will be provided under any circumstances.

Non-Refundable Balance Payments

Balance payments, which represent the remaining amount due after the deposit, are also strictly non-refundable. This policy ensures the completion of your transaction and facilitates the prompt fulfillment of your order. Customers are encouraged to thoroughly review their purchase details before making a balance payment, as refunds will not be issued once payment has been processed.

Agreement to Terms of Non-Refundability

By using H Company’s platform or services and proceeding with a payment, you explicitly agree to the non-refundable nature of deposits and balance payments. These terms are binding and ensure clarity for both parties involved. Customers are responsible for reviewing and understanding these terms prior to completing a transaction.

Chargeback Policy and Penalties

Under this Refund Policy and the Merchant Agreement, chargebacks are strictly prohibited. Initiating a chargeback undermines the integrity of our transactions and violates the terms of your agreement with H Company.

In the event of a chargeback attempt, a non-refundable $100 penalty fee will be applied to the credit card on file as a cancellation chargeback penalty. This fee covers administrative and legal costs incurred during the dispute resolution process.

H Company will actively dispute chargeback claims by providing detailed documentation, including signed Merchant Agreements, proof of payment, and transaction records. Customers are encouraged to resolve disputes directly with their account executive or our support team before pursuing a chargeback.

Exceptional Refund Circumstances

Refunds are generally not permitted, except in rare cases of errors directly attributable to H Company. Such cases are evaluated individually, and refunds, if approved, are granted at the sole discretion of H Company. Customers requesting an exception must provide detailed evidence to support their claim.

It is important to note that these circumstances are exceptions and do not constitute a deviation from our standard refund policy. Customers should confirm all transaction details prior to making a payment.

Policy Changes

H Company retains the right to modify, update, or revise this Refund Policy at any time. Changes will be reflected on our website with the updated effective date. Customers are responsible for regularly reviewing this policy to remain informed of any adjustments that may impact their transactions.

Acknowledgment and Responsibility

By making a purchase through H Company’s platform or services, you acknowledge and accept the terms of this Refund Policy. This includes the non-refundable nature of all payments, the prohibition on chargebacks, and compliance with the Merchant Agreement. These terms ensure a professional and seamless experience for all parties involved.